Refund Policy
State Climb is dedicated to ensuring your satisfaction with every purchase. Our policy is designed to be straightforward and fair, accommodating your needs while considering the nature of our products. Please review the following guidelines:
Time Frame for Returns and Exchanges
Full Refund: Eligible for items returned within 15 days from the date of purchase.
Store Credit: For items returned between 16 and 30 days from the purchase date.
Ineligibility: Items are no longer eligible for return or exchange after 30 days.
Product Condition
Items must be unopened, unused, and in their original condition to qualify for a return or exchange.
Exclusions
Final Sale Items: Products marked as final sale, including clearance and sale items, cannot be returned or exchanged.
Shipping for Returns and Exchanges
Return shipping costs are the responsibility of the customer. We recommend using a tracked shipping service to ensure the safe and verified delivery of your return.
Initiating a Return or Exchange
To initiate a return or exchange, please contact our support team via email at team@stateclimb.com with your order details and reason for return/exchange. We will guide you through the process and provide any necessary instructions.
Processing Returns and Exchanges
Once we receive and inspect the returned item(s), we will process your refund or issue store credit as applicable. Please allow up to 7 business days for this process to complete.
Order Status and Tracking
You will receive an order confirmation email immediately after placing your order, followed by a shipping confirmation email with tracking details once your order has been shipped. If you do not receive these emails, please check your spam or promotions folder and contact our support team for assistance.
By adhering to this policy, we aim to facilitate a seamless and satisfactory experience for both returns and exchanges, ensuring that you feel confident and cared for.